Privacy Policy

Privacy Policy

Last updated: 1/11/2024

This Privacy Policy describes how Franhas, the owner of Sleep Serenities ("we", "us", or "our"), collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from https://sleepserenities.com/ (the "Site") or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" refer to users of the Services, whether you are a customer, website visitor, or any individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By accessing or using any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy periodically, including to reflect changes to our practices or for operational, legal, or regulatory reasons. We will post any revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide our Services, we collect personal information about you from various sources. The information we collect and use depends on how you interact with us.

In addition to the specific uses outlined below, we may use information we collect about you to communicate with you, provide the Services, comply with applicable legal obligations, enforce any applicable terms of service, and protect or defend our rights and the rights of our users or others.

What Personal Information We Collect

The types of personal information we collect depend on your interactions with our Site and Services. "Personal information" refers to information that identifies, relates to, or can be associated with you. Here’s an overview of the data we collect:

Information We Collect Directly from You:

  • Basic Contact Details: Including name, address, phone number, and email address.
  • Order Information: Including billing address, shipping address, payment confirmation, email address, and phone number.
  • Account Information: Such as username, password, and security questions.
  • Shopping Information: Including items viewed, added to cart, or saved to wish list.
  • Customer Support Information: Including details from your communications with us.

Information We Collect through Cookies:

We automatically collect certain information about your interaction with the Services ("Usage Data") via cookies, pixels, and similar technologies. Usage Data includes device information, browser information, network connection details, IP address, and other data regarding your interaction with the Services.

Information We Obtain from Third Parties:

We may also receive information about you from third parties, such as:

  • Shopify, which powers our Site.
  • Payment Processors, who collect payment information to process your orders.

How We Use Your Personal Information

We use your personal information for the following purposes:

  • Providing Products and Services: To process payments, fulfil orders, send notifications, and manage your account.
  • Marketing and Advertising: To send promotional communications or personalized ads via email, text, or postal mail.
  • Security and Fraud Prevention: To detect and prevent fraud and other illegal activities.
  • Customer Support: To respond to inquiries and improve our Services.

Cookies

We use cookies to enhance and improve our Site and Services. For specific details on the cookies used on Shopify-powered stores, please refer to the Shopify Cookie Policy.

You can set your browser to reject cookies, but this may impact your experience on our Site. Blocking cookies may also prevent some features from working as intended.

How We Disclose Personal Information

We may disclose your personal information to the following parties:

  • Vendors and Service Providers: For services such as payment processing, IT management, and shipping.
  • Business Partners: To assist in providing marketing services.
  • Affiliates: Within our business group to support operations.
  • Legal Authorities: As required by law or in response to legal requests.

Your Rights and Choices

Depending on your location, you may have rights to access, delete, or correct your personal information. To exercise these rights, please contact us at info@sleepserenities.com.

Security and Retention of Your Information

We take reasonable security measures to protect your information, though no system is completely secure. We retain your data only as long as necessary to fulfil our Services or comply with legal obligations.

International Users

Your personal information may be transferred, stored, or processed outside of your country, including in the United States, to facilitate our business operations.

Contact

For any questions or concerns about this Privacy Policy, please contact us at info@franhas.com or by mail at London, UK.

This Privacy Policy ensures transparency on how Sleep Serenities, owned by Franhas, manages and protects your data.